After installing the agent on Win10, the communication fails

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1

I did a packet capture to find out what is going on, and I can see the client communicates with the server, but then something fails and it does not work:
Client 192.168.100.85
Server 67.207.76.244

22 2.208197 192.168.100.85 67.207.76.244 TCP 66 50762 → 443 [SYN] Seq=0 Win=64240 Len=0 MSS=1460 WS=256 SACK_PERM=1
24 2.373746 67.207.76.244 192.168.100.85 TCP 66 443 → 50762 [SYN, ACK] Seq=0 Ack=1 Win=64400 Len=0 MSS=1400 SACK_PERM=1 WS=128
25 2.373868 192.168.100.85 67.207.76.244 TCP 54 50762 → 443 [ACK] Seq=1 Ack=1 Win=131584 Len=0
26 2.374090 192.168.100.85 67.207.76.244 TLSv1.2 323 Client Hello
29 2.539354 67.207.76.244 192.168.100.85 TCP 60 443 → 50762 [ACK] Seq=1 Ack=270 Win=64256 Len=0
30 2.542834 67.207.76.244 192.168.100.85 TLSv1.2 1454 Server Hello
31 2.542834 67.207.76.244 192.168.100.85 TCP 1454 443 → 50762 [PSH, ACK] Seq=1401 Ack=270 Win=64256 Len=1400 [TCP segment of a reassembled PDU]
32 2.542926 192.168.100.85 67.207.76.244 TCP 54 50762 → 443 [ACK] Seq=270 Ack=2801 Win=131584 Len=0
33 2.543189 67.207.76.244 192.168.100.85 TCP 1350 443 → 50762 [PSH, ACK] Seq=2801 Ack=270 Win=64256 Len=1296 [TCP segment of a reassembled PDU]
34 2.543575 67.207.76.244 192.168.100.85 TLSv1.2 396 Certificate, Server Key Exchange, Server Hello Done
35 2.543613 192.168.100.85 67.207.76.244 TCP 54 50762 → 443 [ACK] Seq=270 Ack=4439 Win=131584 Len=0
36 2.544971 192.168.100.85 67.207.76.244 TLSv1.2 147 Client Key Exchange, Change Cipher Spec, Encrypted Handshake Message
41 2.709984 67.207.76.244 192.168.100.85 TCP 60 443 → 50762 [ACK] Seq=4439 Ack=363 Win=64256 Len=0
42 2.711728 67.207.76.244 192.168.100.85 TLSv1.2 105 Change Cipher Spec, Encrypted Handshake Message
43 2.712318 192.168.100.85 67.207.76.244 TLSv1.2 415 Application Data
45 2.877364 67.207.76.244 192.168.100.85 TCP 60 443 → 50762 [ACK] Seq=4490 Ack=724 Win=64256 Len=0
47 2.909308 67.207.76.244 192.168.100.85 TLSv1.2 1103 Application Data, Application Data
48 2.957031 192.168.100.85 67.207.76.244 TCP 54 50762 → 443 [ACK] Seq=724 Ack=5539 Win=130304 Len=0
50 3.033497 192.168.100.85 67.207.76.244 TLSv1.2 1515 Application Data
55 3.198954 67.207.76.244 192.168.100.85 TCP 66 [TCP Dup ACK 45#1] 443 → 50762 [ACK] Seq=5539 Ack=724 Win=64256 Len=0 SLE=2124 SRE=2185
56 3.198954 67.207.76.244 192.168.100.85 TCP 60 443 → 50762 [ACK] Seq=5539 Ack=2185 Win=63616 Len=0
57 3.228890 67.207.76.244 192.168.100.85 TLSv1.2 366 Application Data
58 3.284668 192.168.100.85 67.207.76.244 TCP 54 50762 → 443 [ACK] Seq=2185 Ack=5851 Win=131584 Len=0
59 3.289461 192.168.100.85 67.207.76.244 TCP 54 50762 → 443 [RST, ACK] Seq=2185 Ack=5851 Win=0 Len=0

How can I get this fixed, I cannot use this app at all.

2

Please check your workspace, username, and password credentials.

The server stops responding because either one or more of them is incorrect.